Terms of Service

1. Introduction & Acceptance of Terms

Welcome to Journey ("Journey", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of the Journey website, applications, and related services (collectively, the "Service"). By accessing or using Journey, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Service.

2. Eligibility & Age Requirements

Journey is intended for personal reflection and wellbeing support.

• You must meet the applicable minimum age requirements to use Journey.
• If you are using Journey through a school, university, or organisation, your use may be subject to additional consent or approval processes arranged by that institution.
• If you are a minor, your use of Journey should be supported by appropriate parental or institutional consent, where required by law or school policy.

3. What Journey Is (and Is Not)

4. User Responsibilities

By using Journey, you agree to:

• Use the Service respectfully and responsibly
• Provide accurate information where required
• Take personal responsibility for how you interpret and act on content generated by the Service
• Seek appropriate support from trusted adults or professionals when needed

You understand that personal wellbeing outcomes depend on many factors beyond the Service.

5. Accounts & Security

If you create an account with Journey:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You agree to notify us promptly of any unauthorised access or security concerns

Journey is not responsible for losses arising from unauthorised account use due to user negligence.

6. Acceptable Use

You agree not to:

• Use the Service to harass, threaten, or harm others
• Share illegal, abusive, or exploitative content
• Encourage self-harm, violence, or illegal activity
• Attempt to misuse, manipulate, or reverse-engineer the Service or its AI systems
• Use the Service in a way that violates applicable laws or school policies

We reserve the right to restrict or suspend access if these rules are violated.

7. AI-Assisted Features

Journey uses artificial intelligence ("AI") to generate reflective prompts and responses.

You acknowledge and agree that:

• AI-generated content is not professional advice
• AI responses may be incomplete, imperfect, or inaccurate
• AI does not understand your full personal context
• You remain responsible for how you interpret and act on AI-generated content

AI features are designed to support reflection, not decision-making or clinical judgement.

8. Safeguarding & Crisis Situations

Journey is not actively monitored and does not provide real-time intervention.

If a user expresses distress, self-harm, suicidal thoughts, or risk of harm:

• Journey may provide supportive language and encourage seeking help
• Journey may display information about trusted adults, school support, or external resources
• Journey does not directly intervene or replace professional or emergency services

9. User Content & Licence

You retain ownership of the content you create or submit through Journey ("User Content").

By using the Service, you grant Journey a limited, non-exclusive, worldwide licence to host, store, process, and display your User Content solely for the purpose of operating, maintaining, and improving the Service.

This licence includes processing User Content using automated systems, including AI, to generate reflective responses and improve the quality and safety of the Service. Journey does not claim ownership of your personal reflections.

10. Feedback

If you choose to provide feedback, suggestions, or ideas regarding Journey ("Feedback"), you agree that Journey may use such Feedback without restriction or obligation to improve the Service or develop related features. Feedback will not be treated as confidential.

11. Intellectual Property

All rights, title, and interest in the Service—including software, design, text, graphics, branding, and AI systems—are owned by Journey or its licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, or reverse-engineer any part of the Service except as permitted by law.

12. Third-Party Services

Certain features of the Service may rely on third-party services, platforms, or tools (such as app stores, hosting providers, or payment processors). Your use of those services may be subject to their own terms and policies.

Journey is not responsible for third-party services outside its control.

13. Account Suspension & Termination

We may suspend or terminate access to the Service if:

• These Terms are violated
• The Service is misused in a way that poses safety or legal risks
• Required by law or institutional policy

You may stop using the Service or request account deletion at any time.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available".

To the fullest extent permitted by law, Journey makes no warranties regarding:

• Accuracy or completeness of content
• Suitability for any particular purpose
• Continuous or error-free availability

15. Limitation of Liability

To the maximum extent permitted by law, Journey shall not be liable for:

• Indirect, incidental, or consequential damages
• Personal decisions or actions taken based on Service content
• Losses arising from use or inability to use the Service

Nothing in these Terms limits liability that cannot be excluded by law.

16. Changes to the Service or Terms

We may update the Service or these Terms from time to time.

If material changes are made, we will provide reasonable notice where appropriate.

Continued use of the Service after updates constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Hong Kong.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

18. Contact Us